Executive Summary

Allied Worldwide is a growing IT support solutions company that has experienced a surge in customer demand. They have decided to migrate their infrastructure to AWS to leverage the scalability and reliability of the cloud. However, they lack the internal resources and expertise to manage and optimize their AWS environment effectively. They decide to engage ITTStar to handle their AWS infrastructure management.

Customer Challenge

Complexity: AWS offers a wide range of services and features, which was overwhelming for Allied to understand and manage effectively.

Resource Provisioning: Determining the appropriate resource types, sizes, and configurations was challenging, leading to suboptimal resource allocation or under/over-provisioning.

Cost Optimization: Client experienced challenges related to managing Reserved Instances, Spot Instances, data transfer costs, and finding the right balance between performance and cost.

Security and Compliance: Ensuring the security of their AWS infrastructure, protecting data, and meeting compliance requirements was challenging without proper expertise and guidance.

Scalability and Elasticity: Scaling resources dynamically to meet fluctuating demand and ensuring optimal performance was challenging without automated scaling mechanisms in place.

Monitoring and Performance Management: Managing and monitoring the performance of thier AWS resources, identifying bottlenecks, and optimizing performance was complex and time-consuming.

Backup and Disaster Recovery: Lack the internal resources and expertise on implementing effective backup and disaster recovery strategies, including regular backups, data replication, and recovery testing.

Keeping Up with AWS Updates: AWS regularly introduces new services, features, and updates, making it challenging for Allied to stay up-to-date and leverage the latest capabilities effectively.

The challenge implementation

Allied Worldwide engaged ITTStar Managed Services team to assist with below specified challenges:

ITTStar Over time, the engagement evolved to adopted AWS best practices, automation, and leveraging AWS Managed Services Advanced Plan.

  • Provisioning and Scaling
  • Performance Optimization
  • High Availability and Disaster Recovery
  • Security and Compliance
  • Data Backup and Recovery
  • Patching and Upgrades
  • Monitoring and Troubleshooting
  • Capacity Planning and Cost Optimization

Partner Solution

  • ITTStar assists Allied in designing and setting up their AWS infrastructure based on their requirements and best practices followed. They plan the migration strategy, conduct a seamless transition of applications and data to AWS, and ensure minimal downtime during the migration process.

  • ITTStar implemented robust monitoring tools to keep a constant watch on Allied's AWS infrastructure. They monitor resource utilization, performance metrics, and service health. Any anomalies or issues are promptly addressed to ensure the availability and stability of the infrastructure.

  • ITTStar implemented industry-standard security measures to safeguard Allied's AWS infrastructure. They configure firewalls, implement access controls, and encryption mechanisms to protect sensitive customer data. They also assist in achieving and maintaining compliance with relevant regulations such as GDPR.

  • To ensure business continuity, ITTStar sets up regular backups of Allied's critical data and applications. We establish automated backup schedules and monitor the backup process to verify data integrity. Additionally, design and test a comprehensive disaster recovery plan to minimize downtime and quickly restore services in the event of a failure.

  • ITTStar regularly assesses Allied's infrastructure performance to identify areas of improvement. We analyze application workloads, optimize resource configurations, and fine-tune networking and storage components for enhanced performance and scalability. ITTStar also provide recommendations for cost optimization by right-sizing resources and leveraging AWS cost management tools.

  • ITTStar offers 24/7 support and incident management to Allied. We provide a dedicated support team that responds to alerts, troubleshoots issues, and resolves incidents promptly. Our expertise helps minimize downtime, resolve technical challenges, and provide timely resolutions to maintain optimal system availability.

  • ITTStar collaborates closely with Allied to understand their business goals and growth projections. Based on this information, they perform capacity planning and ensure that the infrastructure scales effectively to meet increasing customer demand. We advise on scaling strategies, recommend the use of AWS services such as Auto Scaling, and ensure the infrastructure aligns with the evolving needs of the business.

Why AWS?

AWS fully managed database services provide continuous monitoring, self-healing storage, and automated scaling to help us focus on application development. AWS databases deliver the high availability, reliability, and security we need for business-critical, enterprise workloads. AWS Match your storage and compute needs easily, often with no downtime. Support multi-region, multi-primary replication, and provide full data oversight with multiple levels of security, including network isolation and end-to-end encryption.

Why Allied Worldwide chose ITTStar?

To solve this business challenge, ITTStar engaged with Allied Worldwide on a workshop to walk them through the process we are going to follow and the perks the client will acquire on migrating their data base to the AWS cloud environment. ITTStar has previously worked on many similar migrations/ rehosting and this, combined with our strong skill set managing an AWS environment . Allied Worldwide chose ITTStar through experience, solid processes, and our strong customer service ethos.

Results & Benefits:

By partnering with ITTStar for their AWS infrastructure management, Allied experiences several benefits:

  • ITTStar optimization efforts result in enhanced performance, scalability, and responsiveness of the e-commerce platform, leading to a better user experience for customers.

  • ITTStar expertise in security practices ensures the protection of customer data and compliance with industry regulations, enhancing trust and confidence in Allied's cloud platform.

  • ITTStar robust backup and disaster recovery solutions minimize the risk of data loss and downtime, ensuring continuous availability of services, even during unforeseen events.

  • ITTStar proactive monitoring and optimization efforts help Allied optimize their AWS resource usage, resulting in cost savings and improved ROI.

  • The 24/7 support and incident management provided by the ITTStar ensure quick response times, efficient issue resolution, and peace of mind for Allied Worldwide.

Overall, by leveraging the managed services offered by ITTStar, Allied Worldwide can focus on growing their business.

About the customer

Allied Worldwide, a company founded in 1992, has a near 30-year track record of delivering successful IT solutions for businesses of all sizes and across the globe, from Fortune 500 powerhouses through to SMEs. By focusing on partnerships rather than a traditional client-supplier relationship, their pioneering profit-sharing model is designed to enable IT to be a zero-cost for businesses.

Customer Testimonial

We approached ITTStar who provided us with an initial cost-effective solution, adequate data, and business use case to help us decide on taking the cloud approach and choosing AWS. Using AWS helped convert our Capex to Opex, reduced administration time, provided scalability and better governance. The team has been cooperative and professional in the entire migration and post-migration process. Allied will definitely recommend ITTStar to others.

Vasudev S

IT Manager & Project Lead

Allied Worldwide Limited

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